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• Bill_T commented  ·  Mar 27, 2012 2:57 pm  ·  Delete

  As someone who fields as many as 10-12 chats at a time, I'm happy just seeing the "now typing" feature so I know a chat is about to have a new post. I think an important part of doing great customer service is really listening to what visitor is saying and now trying to formulate your answer before they are even done asking it.

• Gemma W. commented  ·  Jan 10, 2012 1:22 am  ·  Delete

  If this gets implemented, please make it entirely optional.

• AdminOlark (Admin, Olark) commented  ·  Dec 06, 2011 2:14 pm  ·  Delete

  It would speed up response time in some cases. A pretty worthwhile request. Sees to have fallen through the cracks. I'll reinitiatre it. . Thanks, Kent

• Ben commented  ·  Aug 11, 2011 8:42 am  ·  Delete

  Seems a little creepy to me, but I could see why you'd want to do that :-) Maybe if we launch an operator console we'll experiment with it.