Mail transcript of the chat session to customer
Mail transcript of the chat session to customer
7 comments
-
Luis
commented
Great to hear this idea has started. Technically speaking, it has to be optional as it would need the visitors email address. Also, It should be treated as an insensitive for visitor to provide email information. Something like "if you give us your email address we could send you a transcript of your conversation"
-
mgruhin
commented
I would not want this to be an automatic send. It should be something the operator can decide to do, that is send to customer or not.
-
Gaige B Paulsen
commented
How do we trigger sending it or is it something that only the user can trigger?
-
AdminOlark
(Admin, Olark)
commented
Sorry, meant to answer another one, so I'm editing this. We're juuust about ready to support this, though
-
Brian Kristensen
commented
Nice sugestion
-
ryan@unbounce.com
commented
Ditto - this would be a fantastic 'above and beyond' service for customers.
-
Ben
commented
I've been pulling for this too. :-)