i have to use a messenger service that works behind a corporate firewall... skype support would be great

there's other chat programs that offer this solution, this is my most desired feature. Before the customer hits enter, we can actually see what they are actually typing so we can have a change to prepare the answer before they hit enter. BEST IDEA EVER.

So the users can easily send a screenshot of the page they're viewing.

I would like to see the ability to store and call up template answers in to the chat box to speed up interaction (links, common responses, signagurtes, phone numbers) .

Mail transcript of the chat session to customer

the Boxes that are 'default' are not that nice. But to force users to pay additional funds just to customize the boxes is not right. Why not allow users to create custom boxes online so all users could choose better chat boxes and the community could donate their designs for the benefit of all.

Email message to user (or list of users) when operator is offline

I propose that you have an additional setting for Optional Name and E-mail entry on the chat form so that those who would like to do so can and that those who would prefer not to can opt out from doing that. This would also go along well with the transcript idea that you have started developing in that a customer could be enticed to enter this information if they wanted a transcript but could still opt out if it they are uncomfortable listing their information.

There is some great integration with CE already but it would be nice to be able to see the same level of integration as zendesk.

A little, little, tiny, little sound on client side (web site) when operater send the msg (pling). Someday I want this opt, someday I do not :)

Hi, Adium doesn't have a facility to allow you to specify times when you are shown as available/offline. It would be great if you could specify per operator what times they can be online.

For example... I finish work for the day and leave adium open but forget to sign off from Olark.... The some bloody annoying customer starts pestering me. LOL

SO if I could set lark to allow my operator profile to work between say 9am - 5:30pm and days of the week that would be great!!

Hi there, I am a manager at Humblebundle.com and want to look at all the chats that one user has done but all I can sort by is time.

This would be useful for doing reviews.

I will like to have the option to put a picture for the operator who speek!

being able to implement conversion tracking from PPC accounts(Adwords, adCenter) will be very usefull

Add the ability to change individual appearance on multiples sites, also an easy, obvious way to tell which site is IM'ing you.

For live messaging, the greeter activated we get up to 5x more responses in our website. We would like to see the same functionality for offline messages.

I'm on the gold plan with 4 operators. If I want to add a 5th, it will triple my cost. Lame.